Support and Services by Orbit GT Belgium

Support Strategy

In principle, all Orbit GT Belgium solutions are sold with maintenance and support contract.  The maintenance and support contract (MSC) gives right to upgrades and online support.  This is the best way to ensure your success.  You can obtain your MSC with our sales team.

A reference guide to Orbit GT Belgium products can be found on our Knowledge Base.

 

Direct Access

Customers that have a maitnenance and support agreement with Orbit GT Belgium can enjoy the following :

  • email support
  • skype support
  • remote administration (download our online support tool below)
  • software bug fixes
  • software minor upgrades
  • extended Knowledge Base access when applicable (using password)

 

The Orbit GT Belgium Support Team is at your service during normal working hours CET.

 

Licensing Strategy

All Orbit GT Belgium software must run under a valid license. Licenses are obtained only upon purchase of the product.

Orbit GT Belgium provides Academic Licenses for educational institutions.

Licenses for Stand-Alone products are managed by the license editor in the Orbit GIS Help menu.
Licenses for Client/Server, web or mobile applications are managed by the free License Server embedded in the EOS server and administered using the EOS Console.

 

Education

Orbit GT Belgium provides an on-demand training service.  You can file a request to our sales team.

Our regular training agenda is also on-line.  To register, choose your course and click 'register'.

 

Consultancy

Orbit GT Belgium Consultants can help you organize your business to get the most out of Orbit GT Belgium products.  Feel free to request a quote form our sales team.

 

 

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